Sulęczyno
+48 58 684 50 15
Stefana Żeromskiego 15, 83-320 Sulęczyno
polski

Hotel regulations

MAIN RULES FOR THE BEST STAY IN LEŚNY DWÓR,

Reservation room / table in the restaurant 

The best offer to stay is on our website  www.lesnydwor.pl .
When you find a lower price on the web, please contact the hotel reception ( +48 (58) 684 50 15 , +48 691 992 588 ) – we will certainly be able to offer better conditions.

Leśny Dwór  is a friendly facility  for everyone looking for peace and quiet. We strive to provide all guests with special leisure conditions. Parents are kindly asked not leaving your kids unattended, especially when serving meals in the restaurant and in the hotel wellness area. 

The „Biôłi Trus”  restaurant is relatively small and it may happen that on arrival we will not be able to offer you a free table. We kindly ask you to make reservations before arrival. 

Additional orders

When making reservation for a special event, you can arrange any surprises that will be waiting for you in the room in advance: bunch of flowers, champagne, wine, fruit or sweets. Just select the appropriate option in the booking form or contact the reception by phone.  

Animals in the Leśny Dwór.

Leśny Dwór accept the animals for an additional fee, accordance with the rules of stay animals.

Arrival at the Leśny Dwór

Check in start at 15:00 and ends at 12:00. If you arrive before this time ,it may happened it your room is not ready yet. Please forgiveness and we invite you to restaurant, where we serve selected drinks and where you can relax, browse the press or  work in comfortable conditions. 

Registration procedure  and fees

Registration procedure applies to anyone temporarily staying at the hotel. We are first and foremost obliged to ensure your safety while being obligated to full discretion and confidentiality of data.

If you have not paid the amount due during the booking process, the receptionist may ask you to pay in advance. All other receipts can be paid before departure.  It is also possible to pre-authorize your credit card for future payments. 

Hours of availability of individuals services

Reception –  open 24 h / 7 days in the week
Bar & Restaurant „Biôłi Trus”  Friday – Sunday 13:00 to 21:00 

Restaurant  – breakfast   Monday – Sunday  7:30 – 10:30

Wellness Zone 
(pool , dry sauna , steam sauna , jacuzzi) 7 days in the week  from 8:00 to 21:00

NO SMOKING OR OTHER DRUGS

The entire hotel area ( including mainly rooms), in accordance with the non-smoking act in public places, it is completely non –  smoking. There are not exception to this rule ( e.g. smoking in a room window). In the event of a breach of this rule, the Guest account will be charged   a special fee of 500 PLN. The is fee will be increased in the event of further damage ( furniture , wallpaper or hotel bedding ) or an intense smell of tobacco, causing the need to shut down the room from use, and it’s amount will be determined  by the level of room prices in force at given time. 

Damage

In the event of taking or damaging items belonging to the hotel equipment, the Guest shall be financially responsible for damages caused by his fault of people visiting him.

Air conditioning 

Each room is equipped with an individual air conditioning system. Using the control panel, guest can quickly adjust the room temperature to their needs. Please do not open windows while using air condition. In case od difficulties, the reception staff will assist you. 

Safe

All rooms are equipped with a safe, located in the wardrobe. Guest  wanting to use the safe put items in, need to close the door by selecting any  four numbers and confirming with the #. The safe is opened by re-entering the number chosen by the Guest and confirming with #. The individual code  is set once. 

Additional room equipment 

In case you need elements of additional  room equipment , help in organizing a surprise , emergency kit for personal hygiene or medical assistance – our reception team is at your disposal. 

Internet Access

We recommend using for guest who use their own mobile devices from a wireless WLAN network available in lobby, restaurant, wellness area and in the rooms. In case of problems with access to the network please contact the reception.  

Ironing service 

At your request , we can provide an iron and ironing board. Please contact the reception. 

Room service

The  rooms are cleaned with changed  linen and towels every three days between 9:00 and 14:00. If you wish to postpone or cancel the service please inform the reception about this fact. 

Silent at night 

The silent at night  is valid from 22:00 till 7:00 am. We kindly ask you to respect the right to rest of other Guest and comply with standards. In problematic cases, we will be forced to intervene, and eventually resort to financial burden for the claims of other guest against the hotel. 

The hotel may refuse to continue providing services to a person who intentionally violates the quiet hours or otherwise disturb the stay of other guest.

Waking up Service

To order to wake – up service, please contact the reception. 

Breakfast 

Breakfast is  served in the restaurant  from 7:30 to 10:30. 

Concierge service

The hotel reception staff are happy to help you carry out tourist and cultural plan. 

Conferences

If during your stay you would like to receive an offer from us for an event for you or your company or family, please contact reception. 

Personal belongings  left at the hotel

In case of missing or left personal belongings, please contact the reception. According to with reservation , items left by guest are available for 3 months period, and 6 months for valuable items. After this time, items left behind will be  given to charities or destroyed by commission.

Leśny Dwór do not contact guests regarding to belongings left behind. If you wish to check whether we are in possession of your items, please contact the reception.

Inconvenience during the stay

Leśny Dwór provides services in accordance with its category and standard. In the event of reservations regarding the quality of services, we kindly ask you to immediately submit your comments at the reception to allow the hotel management to react immediately.  

Shortening stay

The hotel can’t take responsibility for shortening the stay during to circumstances on the part of guest. We ensure, however that we treat each case individually.

Express check out

In order to quickly  and easily settle your stay, please  use the room number when using the hotel services.

Credit card

We accept credit cards: Visa, Master Card, American Express.

Check out

We kindly ask you to leave the room on the day of departures by 12:00. 

We are happy to store your luggage if you would like use the hotel attractions before you leave. 

If you would like extend the stay, please contact reception.

Contact

recepcja@lesnydwor.pl

+48 58 684 50 15

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